Course
WLD-FAS
Facilitation Skills
Professional facilitation skills are crucial for anyone involved in the delivery of adult education and workplace learning.
The transition to online meetings, training, and learning demands a high degree of skill from facilitators, whether they are facilitating customized or mandated programs, running an effective meeting, or operating in the more challenging arena of process facilitation. Join us online as we identify the role of the facilitator in different contexts and modalities, review trends in workplace learning and how these trends impact the evolving role of the facilitator, develop skills required for virtual environments through synchronous and asynchronous facilitation, explore tools and techniques for selected facilitation scenarios, and develop individual action plans to achieve our own facilitation goals.
Expect 3-5 hrs of work per week (asynchronous), and 1 hour of synchronous learning per week (see section notes)
Learning Outcomes
Critical Performance Statement:
By the end of this course/program, you will have demonstrated the ability to evaluate and select appropriate facilitation models and tools in support of specified learning outcomes.
Learning Outcomes:
To achieve the critical performance described above, you will have demonstrated the ability to:
- Review trends in learning development and how these trends are evolving learning facilitation and the role of the facilitator
- Evaluate the application of relevant adult learning principles to effective training, and process, facilitation
- Differentiate between, and practice the skills required for, virtual and classroom facilitation
- Demonstrate the use of appropriate tools and techniques for selected process facilitation scenarios
- Develop individual action plans to achieve your own facilitation goals
Notes
Learner Evaluation Plan:
- Facilitation Practice Through Participation in Discussions
- Facilitation Practice with Models, Methods and Tools (Individual and Group Activity)
- Asynchronous Facilitation Exercise
Prerequisites
Recommendations
Certificate of Completion:
Upon successful completion of the program, you will be issued a digital Certificate of Completion from OISE Continuing and Professional Learning at the University of Toronto.
Course can be applied towards
Adult Learning and Development: Elective Courses
Full Course Details
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Section Note(s):
DEADLINE TO REGISTER: September 3, 2026, 11:59 p.m. Eastern Time (ET)
If the “Add to Cart” button is still visible, late registration may be available, if time and space permit. Register early, as courses sometimes fill before the posted deadline.
Course Format
This 7-week course runs fully online in a blend of asynchronous and optional synchronous (live) sessions. It is facilitator-led and organized into weekly modules that include readings, discussions, and assignments with set due dates.
Technology Requirements
You’ll need a reliable internet connection and a modern web browser to access course materials. Optional live sessions (if offered) will be announced within the course site.
Registration Process
- Select 'Add to Cart' and proceed to checkout.
- Log in to your Learner Portal (or create an account) and complete payment.
Withdrawal and Refund Policy
Withdrawal, transfer, and refund requests must be submitted before the course start date. Partial refunds or one-time transfers may be available within a short period after the start date (see policy for details). View the full policy on our website under Policies & Guidelines > Withdrawals and Transfer Policy.
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