Crisis Intervention

The aim of this course is for you to acquire a more detailed understanding of crisis, to know what is helpful and to know how to apply the principles, assumptions and techniques of the Solution-Focused brief therapy approach.

This course not only shows you how to defuse a crisis, but how to move the client out of the situation and towards a solution; a unique new step in crisis intervention. By participating in this course you will develop sufficient self-awareness that your own reaction to the client or the circumstances will no longer interfere in the process. The learner will be trained in the key factors that influence crisis and anger. They will then be given the opportunity to practice the skills required to successfully engage the client/patient.

At the end of this process not only will learners understand crisis and how to effectively intervene but they will have broadened their understanding of solution-focused brief therapy counselling and how to apply it in difficult, complicated circumstances.

Learners will learn and integrate this approach through the use of; lecture, discussion, class participation, audio-video illustrations, role playing, demonstration of a simulated crisis situation and post testing.

PLEASE NOTE: The SFBTC Program is undergoing review over academic year 2023-2024. The anticipated SFBTC Program renewal launch is September 2024. 

Learning Outcomes

By the end of this course/program, professionals will have demonstrated the ability to...

Intervene effectively in a crisis situation using the solution-focused brief therapy approach.

To achieve the critical performance described above, professionals will have demonstrated the ability to...

  • Describe what happens in a crisis.
  • Identify the difference between being 'solution-focused' rather than 'problem-focused', and how this applies to a crisis.
  • Describe how following the solution-focused brief therapy principles and assumptions address the special needs of clients who are in this situation (the need to be empowered, the need for clarity and the need for coalition).
  • Apply the five primary types of solution-focused brief therapy intervention questions: 1) exceptions 2) outcomes 3) scaling 4) relationship 5) coping, in order to defuse the situation and begin moving the client towards solutions.  
  • Utilize the ‘not knowing’ and the ‘one down’ position to build rapport and draw out client’s strengths at a time they do not   believe they have any.
  • Explain when and when not to use the ‘miracle question’; also know the different ways the ‘miracle question’ can be framed to increase its effectiveness when dealing with a crisis.
  • Defuse a crisis and begin moving the client towards a solution.



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Course can be applied towards

Solution-Focused Brief Therapy & Counselling: Elective Courses